MQP 2012-A Process for Analyzing Change and Its Application to Commercial Truck Insurance

In business, it is important to be able to adapt to changes quickly and effectively. Government regulations are frequently changing and affect many different industries of American business. This paper outlines a process for evaluating and responding to change, with an in-depth example of its application to proposed hours of service regulations for truck drivers, and how new safety regulations will impact commercial auto insurers. Ultimately, we find the process to be effective in quantifying the impact of this legislation on expected future costs for the insurer. More broadly, the process outlined in the paper gives a structured approach to responding to change and can be used in a variety of situations.