MQP 2008- Sampling Strategies for Error Rate Estimation and Quality Control

JPA-0703_JHMQP_FINAL (dragged)

John Hancock must utilize processes to monitor departmental performance. Our group was presented with several problems whose solutions will benefit the company’s quality assurance capabilities. This MQP analyzes the optimization of a sampling function for a book of insurance policies, the bootstrapping method for the estimation of policy shortfall confidence intervals, and a sampling procedure to aid the company in customer satisfaction screening.