MQP 2017-Claim Severity Indications via Publicly Available Data

This project, sponsored by The Hanover Insurance Group, is a preliminary investigation into whether social media information can be used as a statistically significant factor in modeling workers’ compensation claim severity in the restaurant and food services industry. Factors including the existence of a website, Yelp page, or TripAdvisor page, were considered in this investigation. Through analysis of these social media variables, we created a generalized linear model of claim severity. While the specific data that we gathered and analyzed did not hold any predictive power, we still believe that social media is a worthwhile field to pursue, but in a different capacity.