MQP 2010-Information Sharing at Bank of America

This project, conducted concurrently in New York and London, sought to improve the information sharing practice for the trading support teams in the Global Credit Products division of Bank of America, which has gained vital importance due to the increased volume of business following the merger with Merrill Lynch. After an extensive assessment of the previous practice, detailed recommendations were made accordingly to address a formal knowledge management approach which would enhance the effectiveness and efficiency of information sharing. Finally, a new platform was implemented with a clearly defined structure and various features in order to streamline the information sharing procedure.